The 4th Annual Customer Experience Management in Banking Summit 2015 is dedicated to discovering new methods of optimizing the customer experience in the banking industry.
The 4th Annual Customer Experience Management in Banking Summit 2015 covers topics such as:
- Voice biometrics and Call Steering: providing a new and secure form of authentication with a novel experience of interacting with the IVR by Abu Dhabi Commercial Bank
- Unique approach to feedback collection presented by Intesa Sanpaolo Card
- Key lessons from the highly successful Game App launched by UBS AG
- Driving a Pan-European multichannel strategy
- How digitalization changes the way our customers want to interact with us!
- Unique way of feedback
- Digital revolution-trends in digital design
- Identifying the moments of truth on all touch points
The 4th Annual Customer Experience Management in Banking Summit 2015 brings together senior attendees attendees with job titles such as:
- Customer relationship management
- Members of Board, Vice Presidents, Directors, Head and Senior Managers from the banking industry involved in:
- Voice of the customer
- Customer experience
- Multi-channel
- Mobile banking
- Communication
- Marketing
- Customer intelligence/web intelligence
- Sales
- Contact centres
- Digital media
- Customer retention
- Digital banking, digital transformation, digital development
- Quality & client value
- Customer loyalty and engagement
- Customer insight
- Customer care
- Customer journey mapping
- Customer dialogue
- Frontline help