14th Annual Strategic Customer Excellence Summit

  • 2025
  • Vienna, Austria

Description

The 14th Annual Strategic Customer Excellence Summit covers topics such as:

  • Putting customers at the center of your leadership and operations strategy: Is it beneficial for your company?
  • The main technologies in the CX which will be the mainstream in the nearly future
  • Customer as a co-creator of your customer service excellence: What kind of
  • Trust issue & customer engagement: How to build a trusting relationship with your customer?
  • The increasing importance of omnichannel servicing: How is it displayed on CX?
  • Representative’s power should you give your customer?
  • Should we rethink the quality of customer service in the post-COVID-19 world?
  • Ways to empower your employees to achieve excellent customer service
  • How to strike the right balance between personalization and functionality in the customer journey?
  • On the way to your customer excellence: Guidance on all customer touchpoints

The 14th Annual Strategic Customer Excellence Summit brings together senior attendees with responsibilities in:

  • Loyalty Program
  • Customer Loyalty
  • Brand Loyalty
  • Customer Retention
  • Customer-Centric Culture
  • Brand Management and Performance
  • Rewards and Loyalty
  • Loyalty Partnerships
  • Customer Insights
  • Customer Care
  • Customer Excellence
  • Customer Journey
  • Customer Value Proposition
  • Customer Value Management
  • Customer Operations
  • Customer Relationship Management (CRM)
  • Customer Centricity
  • Customer Analytics
  • Customer Engagement
  • Customer Insights
  • Customer Experience
  • User Experience
  • Digital Transformation
  • Digital Customer Experience
  • Digital Products Enhancing Customer Experience
  • Digital Marketing
  • Contact Centres
  • Head of Partnerships

The 14th Annual Strategic Customer Excellence Summit might be held in Vienna, Austria in 2025.

Venue

  • Vienna, Austria

More Details

Organizer:
Allan Lloyds
Website:

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Past Events

Important

Please, check "Strategic Customer Excellence Summit" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Marketing & Sales

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