Beyond 21st Century Collections & Credit Control: A Collections Management Program 2018 covers topics such as:
- Learn & Practice on how to build, nurture, mentor and motivate teams
- Enhance leadership and explore various management styles
- Understand the importance of incentives and how to motivate and improve team performance
- Meet targets and Improve portfolio performance
- Understand team dynamics and how it affects team performance
- Recognise the different characters of each team member
- Apply selective tactics on managing teams and exerting influence
- Know when and how to be assertive at workplace
Beyond 21st Century Collections & Credit Control: A Collections Management Program 2018 brings together attendees involved or interested in:
- Debt Recovery/Collections
- Collections and Credit Control Management
- Payments and Settlements
- Accounts Receivables
- Billing
- Finance
- Call centre/Contact centre
- Credit Management
- Sales and Marketing