Connected Customer: Utilities 2020

  • 2020
  • Amsterdam, Netherlands

Description

Connected Customer: Utilities 2020 is a conference dedicated to future proof for digital customer engagement strategy.

Connected Customer: Utilities 2020 covers topics such as:

  • The significance of innovation, culture change and collaboration in achieving customer centricity
  • Digital disruption: technology, digitalisation, and the evolving customer
  • Overcoming adversity: using technology in a crisis to help build customer trust and favourability
  • Effective use of customer data and analytics to create new business opportunities
  • How `smart homes` and `smart services` are changing the remit of utilities and the customer utility relationship
  • Enhancing revenue collection and customer experience through cutting-edge technologies

Connected Customer: Utilities 2020 brings together Directors, Heads of and Senior Management.

Past Events

Important

Please, check "Connected Customer: Utilities" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service
Government & Global Issues: Environment

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