Customer Experience World - Johannesburg 2019

  • Mar 2019
  • Johannesburg, South Africa

Description

Customer Experience World - Johannesburg 2019 is dedicated to the challenges in managing customer experience, including:

  • Balance and prioritize investment, action and attention, across a myriad of competing projects and demands from multiple stakeholders: shareholders and investors, distributors and partners, as well as customers and staff
  • What is driving customer expectations now and into the future
  • How to close the gap between the customer expectations and the reality delivered every day
  • Create a culture amongst employees of pride in the organisation and a belief that they are part of a culture that delivers the best possible experience to the customer
  • How to deliver a consistently good customer experience in every interaction across multiple channels and touch points
  • Allow customers the choice of how they interact with you across multiple channels while maintaining a consistent experience

Customer Experience World - Johannesburg 2019 brings together attendees involved in customer experience:

  • CRM & Loyalty
  • Client Relationship Development
  • Customer Care and Service Quality
  • Learning & Organisational Development
  • Customer Insight and Satisfaction
  • Retention and Loyalty Programs
  • Customer Lifecycle Strategy
  • Brand Directors – Agency
  • Directors, Managers – Customer and Employee Experience
  • Employee Engagement
  • Leadership and Executives from Customer Focused Organisation
  • Culture Design & Experience
  • HR Business Partners
  • Brand Management
  • Customer Experience Management
  • Digital Marketing Managers/Directors
  • Operations
  • Marketing/Sales
  • H/O Contact Centre Experience

Past Events

Important

Please, check "Customer Experience World - Johannesburg" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Marketing & Sales

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