Digital Banking Evolution Summit: Accelerating Customer Experience Transformation 2018

The Digital Banking Evolution Summit: Accelerating Customer Experience Transformation 2018 covers topics such as:

• Fostering the startup mindset by creating operating models for innovation in banking
• How to catch up with the Third Innovation Wave in banking
• Changing banking regulations: Breaking down the Payment Services Directive (PSD2)
• Coping with the security challenge in open banking
• FinTech: ecosystems; cooperation forms; cross departmental adoption of FinTech
• Banking after Brexit
• Enhancing the operational capabilities through the use of technology
• Creating an organisational culture to support the digital transformation
• Customer-centric business models in banking
• How to create a hybrid workforce to unleash innovation and add value
• Tailoring the customer experience to the service platform
• Strengthening the strategic capabilities to improve the customer experience

The Digital Banking Evolution Summit: Accelerating Customer Experience Transformation 2018 brings together senior attendees from:

• Digital Banking
• Banking/Finance
• Mobile Banking
• Open Banking
• Branch & Private Banking
• Direct Banking
• Multi-Channel Banking
• Customer-Centered Banking
• Payment Strategies
• Wealth Management
• APIs
• Digital Transformation • Product Development • Banking Platforms
• Customer Experience
• Innovation
• Ecosystems & Partnerships
• Customer Innovation
• Organisational Development
• Digital Business Models
• FinTech
• Startups
• Culture & Leadership
• RegTech
• Venture Capital
• Change Management • Third Party Providers • Retail Services
• Legal & Regulatory Compliance
• Technology & Operations • Business Development
• Automation
• Business Analytics • Customer Insights • Blockchain
• Robotics
• IoT