Digital Process Analysis and Design: Optimizing the Customer Experience through Digital Innovation 2018 is a workshop dedicated to business analysis.
Digital Process Analysis and Design: Optimizing the Customer Experience through Digital Innovation 2018 covers topics such as:
- Segment customer types and personas
- Customer journey and moments of truth
- Potentially useful digital technologies
- Existing customer bottlenecks and constraints and opportunities to remove them
- Reconceptualise the customer interaction with our processes
- End to end value stream processes that start and end with the customer process
- Behavioral and cultural change
- Genuine design constraints from other outside stakeholders
- The change program
Digital Process Analysis and Design: Optimizing the Customer Experience through Digital Innovation 2018 brings together:
- Business Analysts
- Process Analysts and Designers
- Agilists
- Business Leaders
- Anyone concerned with designing and sustaining an agile business
- Business Architects
