Executive Customer Contact Exchange 2017 is a conference that covers topics such as:
- How to Minimize Customer Backlash
- Building a Contact Strategy that Goes Above & Beyond to Deliver & Delight
- What’s the Right Question to ask for Customer Satisfaction?
- Leveraging Customer Feedback Across all Channels to Enhance Customer Satisfaction
- Creating a Seamless Multi-Channel Experience
- Next steps for Multi-Channel Integration for Your Brand
- The Power of Emotional Engagement when Delivering a Great Service
- A Structured Approach to Building a High Performance Contact Center Organization
- The Future of Customer Service
- Choose your Investments Wisely and Determine What is Right for Your Brand
- Next Level Customer Metrics
Executive Customer Contact Exchange 2017 brings together senior attendees with responsibilities in:
- Customer Care
- Customer Service
- Operations
- Service Strategy
- Sales
- Contact Centers
- Customer Strategy
