The Global Customer Experience & Innovation Summit 2017 covers topics such as:
- Predictive Analytics in CX
- New CX Measurement Tools
- Experience Design
- Developing a Cutting Edge
- Customer Data & Analytics
- Customer Engagement Solutions
- Understanding Customer Needs in the Fast Changing Environment
- Customer Experience governance and Culture
The Global Customer Experience & Innovation Summit 2017 brings together attendees with responsibilities in:
- Client relationship Development / Customer Value Management (CVM)
- Customer Operations / Customer Experience Management / Client Experience
- User Experience / Satisfaction / Experience Design
- Customer Life Cycle Strategies / CX Transformation
- Customer Care & Service Quality / Retention & Loyalty Programs
- CRM & Omni Channel Management
- Channel & Multichannel Management
- Customer Insight & Satisfaction, Enterprises Feedback Management
- Call/Contact Centre
- Process Excellence
- Social Media & Brand Management
- Data Management
- Chief Digital Officer / Digital customer experience (DCX)
- Marketing & sales
- Customer Management Enterprise Architect
- Market Research
- Chief Customer Officer
