Government Contact Centre Summit 2013

  • 13-16 Aug 2013
  • Hilton Sydney, Australia

Description

The Government Contact Centre Summit 2013 is dedicated to topics related to government contact centres and customer service, including:

  • Utilising social media as customer service tool including how to manage the conversation, grow your community and manage the risks
  • How government agencies in the United States and the United Kingdom are adapting to the digital environment
  • Workforce optimisation
  • Customer self-service
  • Developing a mobile workforce
  • End to end service delivery
  • Generation Y and Big Data and what they mean for the contact centre
  • Cost reduction through consolidation, outsourcing and hosted solutions

The Government Contact Centre Summit 2013 brings together attendees from state, local and federal government agencies, including:

  • Chief Executive Officers
  • Chief Information Officers
  • Operations Managers
  • Heads of Customer Service
  • Service Delivery Managers
  • Contact Centre Managers

Past Events

Important

Please, check "Government Contact Centre Summit" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service
Government & Global Issues: Government administration
Technology: Information Technology (IT)

Other Events with Similar Categories

Other Events with Similar Location or Organizer

Featured Conferences & Exhibitions