IT Service Management: ITIL Lifecycle- Continual Service Improvement Kuala Lumpur Malaysia 2014

  • 26-28 May 2014
  • Flipside Training Centre Kuala Lumpur, Malaysia

Description

IT Service Management: ITIL Lifecycle- Continual Service Improvement Kuala Lumpur Malaysia 2014 is a course that covers topics such as:

  • Continual Service Improvement Principles
  • Introduction to Continual Service Improvement
  • Continual Service Improvement Methods and Techniques
  • Continual Service Improvement Process
  • Technology for Continual Service Improvement
  • Organisation for Continual Service Improvement
  • Critical success factors and risks
  • Implementation Considerations

IT Service Management: ITIL Lifecycle- Continual Service Improvement Kuala Lumpur Malaysia 2014 is intended for:

  • IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals who require a detailed understanding of the ITIL® Continual Service Improvement phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
  • Individuals seeking the ITIL® Expert in IT Service Management for which this certification is one of the prerequisite modules

Past Events

Important

Please, check "IT Service Management: ITIL Lifecycle- Continual Service Improvement Kuala Lumpur Malaysia" official website for possible changes, before making any traveling arrangements

Event Categories

Technology: Digital Infrastructure, Information Technology (IT), Software & Applications, Software engineering

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