Railway Customer Information 2019

July 2-3, 2019
Park Plaza Riverbank, London

Railway Customer Information 2019 will be held in London, United Kingdom on July 2-3, 2019.

Railway Customer Information 2019 is a conference that covers topics such as:

  • Working Together to Provide Consistent & Real-Time Information Delivery to Customers
  • Mproving & Understanding the Customer Perception of the Railways: Information During Disruption & Rail Customers’ Needs & Priorities
  • How Processes Can Be Automated to Improve the Speed of Transfer of Information from Source, Through Control Rooms & to All Touch Points
  • How a TOC Has Integrated Systems to Provide Consistent Information Across All Communication Platforms
  • Best Practices in Customer Information During Disruption
  • Best Practices for Control Room Management During Disruption: Resources, Processes & Prioritisation of Tasks
  • The Role of Open Data & Standards to Improve the Flow & Consistency of Information on Journeys Involving Multiple TOCs
  • Prioritising the Information Provided to Customers from Booking to Boarding
  • Preparing for the Digitalisation of the Railway
  • The Power of the Mobile App: Using Context & Content to Differentiate the Customer Experience

Venue (View Map)

Park Plaza Riverbank
18 Albert Embankment,
London,
United Kingdom
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1399 Pound Sterling

Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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