Social Media in the Telecoms Sector 2014

  • 16-17 Jul 2014
  • Holiday Inn Regents Park, London, United Kingdom

Description

Social Media in the Telecoms Sector 2014 is a conference that covers topics such as:

  • How can social media help telecoms companies to become ever-more customer-centric organisations?
  • A social media strategy for the telecoms industry: What idiosyncrasies differentiate a social media strategy from that of any other market vertical?
  • Keeping an eye on content: Social media governance with a multitude of corporate spokespeople
  • Social media as a communication and marketing opportunity for all your company’s employees
  • Assessing the operational risk landscape for marketing and PR using social media
  • Maximising customer engagement with timely and effective content management
  • Keeping up to date with the latest trends in online social behaviour and how it affects your social media approach
  • How corporate communications and social media management integrate to deliver benefits for the organisation
  • Social media and digital marketing – Getting them working together to drive bottom-line performance
  • How to use social media for customer acquisition
  • Capturing customer feedback and assessing loyalty with sentiment analysis to improve your net promoter score
  • How to achieve successful targeting and segmenting with social media
  • How to exploit the big data being produced by social media activity to maximise marketing and customer service effectiveness
  • Social media word of mouth: What can your net promoter score tell you about your business?
  • Determining the best use of blogs: Effective marketing tool or communications channel?
  • Assessing the value of customer engagement with new communication channels

Social Media in the Telecoms Sector 2014 brings together personnel from telecoms companies, including Chief Marketing and Customer Officers, Directors, Heads and Managers of::

  • Digital
  • Social Media
  • Online Marketing
  • Digital Marketing
  • Customer Insight
  • Customer Experience Management
  • Marketing Analytics
  • Customer Marketing
  • Business Intelligence
  • Business Analytics
  • Corporate Communications
  • PR
  • Brand Management
  • Customer Service

Past Events

Important

Please, check "Social Media in the Telecoms Sector" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Marketing & Sales

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