Customer Service Summit East 2022 is a brand-focused customer service conference.
Customer Service Summit East 2022 covers topics such as:
- Achieving seamless service– making chat, social, email and phone work together
- Delivering an Effortless Experience – Ensure your customer service is smooth, timely and proactive
- Safeguarding the Customer Experience Against Social Media Brand Fraud
- Harnessing the voice of the customer to deliver unrivalled experiences
- How messaging apps revolutionized Rogers’ social support
- Embedding and scaling social support for a unified customer support experience
- Customer Service within the Customer Journey
- Managing, measuring and integrating chatbot interactions with consumers
- How to Respond to the Evolving Needs of the Mobile Customer
- How to recruit, train, motivate and retain your best agents