The Corporate Social Media Summit 2017 is dedicated to brand-focused social media.
The Corporate Social Media Summit 2017 covers topics such as:
- INTEGRATION: Shape your social infrastructure around your customer’s journey, fostering internal collaboration, agility & consistency:
- PERSONALIZATION: Move from brand engagement to brand affinity through tailored, value driven customer experiences on social:
- CUSTOMER UNDERSTANDING: Surface and distribute actionable customer insights from your data, for more informed decision making... across every department:
- SCALABILITY: Develop the business case to grow your social team, as well as the strategy to maintain consistency when it comes to quality
- LOYALTY: Integrate social media customer care into your wider support strategy for increased efficiency & happier more loyal customers
- CAPTIVATION: Keep your audience hooked through meaningful messaging and campaigns, across a multitude of channels, for truly sustainable engagement:
