The Future Customer Summit in Financial Services 2014 covers topics such as:
- How you make Customers your Fans
- Making Good Customer Experience World-Class
- How win your Fan`s Trust.by leveraging with Social & Digital Media
- Analysis of the Market - key customer segments
- Convenience and Staying Innovative
The Future Customer Summit in Financial Services 2014 brings together attendees with responsibilities in:
- Personal Banking
- Retail Banking
- Insurance
- New Business
- Customer Experience Management
- Client Segments
- Service Excellence
- Service Quality & Assurance
- Service Design
- Customer Insights
- CRM
- Service Innovation
- Distribution & Sales
- Service Implementation
- Digital Channels
- Alternate Channels
- Loyalty Programs
- Customer Services
- Client Management
- Customer Value Management
- Call Centre
- Customer Strategy
- Digital Media
- Market Research
- Interactive Banking
- Social Media
- Key Accounts
- Relationship Management