World Class Service Level Agreement Best Practices 2015 is a course that covers topics such as:
- Actions that should be taken to sustain the agreed upon level of service and what are the remedial actions that can be taken should levels fall below thresholds
- Establish the yardsticks the service levels is to be measured against and assessed
- Key performance indicators, and measurements that can be used in the absence of data
- Penalties that apply, if service levels aren`t met - and the conditions under which these penalties become valid
- Build your competitive advantage with a clearly words and binding SLA
World Class Service Level Agreement Best Practices 2015 brings together attendees from:
- Contract Managers/ Executives
- Procurement Managers/ Executives
- Finance Managers/ Executives
- Business Account Managers/ Executives
- Service Delivery Managers/ Executives
- IT Managers/ Executives
- Service Purchasing / Procurement / Supplier or Vendor Directors & Managers
- Outsourcing / Technical Support Directors & Managers
- Legal Directors & Managers
- Business Process / Business Development Directors & Managers
- Project / Planning Directors & Managers
- Technical Support / Customer Support Managers
