The A Masterclass in Effective Communication 2015 is dedicated to A Masterclass in Effective Communication is suitable for any member of staff.
The A Masterclass in Effective Communication 2015 covers topics such as:
- A Key Communication Skill - The Skill of "Feedback"
- The types of feedback we receive in life
- The importance of feedback to people and organisations
- Giving and receiving feedback effectively
- Structuring feedback
- Introduction to the Field of Communication
- The key elements and skills of communication
- The importance of communication in today`s modern setting
- Written communication - email etiquette
- Telephone communication
- What helps and hinders communication at an individual, team and organisational level
- Maximising our communication skills in a variety of situations
- Listening skills
- Questioning skills
- Self presentation and self promotion
- Communication to Different Personalities
- Understanding as to how each type likes to communicate and be communicated with
- The type of people and personalities we have to communicate with
- Adapting our communication style to others
- Communicating Assertively
- How we should plan, structure and conduct assertive communication
- What assertive communication is and is not
- Using assertive communication in a variety of situations
- Employee Engagement
- Communicating with your immediate team
- Holding successful and inspiring team meetings
- The importance of 1 to 1`s
