12th Annual Customer Experience Management in Telecom Summit 2020

April 2020 (Not Final)
Vienna

The 12th Annual Customer Experience Management in Telecom Summit 2020 might be held in Vienna, Austria in April 2020 (Not Final).

The 12th Annual Customer Experience Management in Telecom Summit 2020 is dedicated to the latest challenges & innovations in CEM.

The 12th Annual Customer Experience Management in Telecom Summit 2020 covers topics such as:

  • How is digitalization affecting the customer journey?
  • What does it mean to have a cross-generational approach in customer centricity?
  • Using data analytics in contact centres efficiently in order to deliver satisfying customer experience
  • How can we improve the acquisition of new customers and keep their loyalty?
  • Why is it important to focus on the customer rather than the product itself?
  • What are the hopes and fears in using AI?
  • What is a good approach for increasing customer experience via AI?
  • What does it mean to compete the customer experience in the Telco world?
  • What is the best trick to deal with the competition in the Telco world?
  • Turning the digital opportunities into a customer and companies value

The 12th Annual Customer Experience Management in Telecom Summit 2020 brings together senior attendees from the Telecom industry involved in:

  • Customer Experience
  • Customer Lifecycle Strategy
  • CRM & Loyalty
  • Client Relationship Development
  • Marketing / Sales
  • Customer Care and Service Quality
  • Customer Insight and Satisfaction
  • Retention and Loyalty Programmes
  • Client Relationship
  • Channel and Multichannel Management

Venue

Vienna,
Austria
  View all Hotels near Venue
Booking.com

Past and Future Events

  12th Annual Customer Experience Management in Telecom Summit 2020  Apr 2020, Vienna, Austria (41685)
  11th Annual Customer Experience Management in Telecom Summit 2019  2-4 Apr 2019, Vienna, Austria (50077)
  10th Annual Customer Experience Management in Telecom Summit 2018  10-12 Apr 2018, Vienna, Austria (50076)

Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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