9th Annual Customer Experience Strategies Summit 2020

  • 16-17 Apr 2020
  • Westin Harbour Castle, Toronto, Canada

Description

The 9th Annual Customer Experience Strategies Summit 2020 is dedicated to cX execs looking to create transformational experiences that increase profitability across the entire customer journey.

The 9th Annual Customer Experience Strategies Summit 2020 covers topics such as:

  • IoT: Enable large-scale system and process changes
  • Culture Resilience: Sustain a committed customer-centric culture
  • Customer Satisfaction: Address performance gaps and build trust
  • Chatbots: Improve efficiency, quality and resolve complaints
  • Omni-channel: Optimize impact and consistency across touch points
  • Big Data: Conquer your challenges with big data
  • Frontline Engagement: Deliver next level customer care and service excellence
  • Loyalty Programs: Increase client retention and drive profitability
  • Social Activation: Emphasize personalization and build brand awareness
  • Predictive Analytics: Personalize services with business intelligence and VOC

The 9th Annual Customer Experience Strategies Summit 2020 brings together senior attendees from:

  • Public Sector
  • Private Sector: B2C & B2B
  • Consultants, Service and Technology Providers

The 9th Annual Customer Experience Strategies Summit 2020 will be held in Toronto, Canada on 16-17 Apr 2020.

Venue

Westin Harbour Castle
1 Harbour Square,
Toronto,
Canada
  View all Hotels near Venue

More Details

1495-2295 Canadian Dollar
Included
Strategy Institute

Future Events

  • 9th Annual Customer Experience Strategies Summit 2020 - 16-17 Apr 2020, Westin Harbour Castle, Toronto, Canada (64629)
  • 10th Annual Customer Experience Strategies Summit 2021 - Apr 2021, Westin Harbour Castle, Toronto, Canada (64630)

Past Events

  • 8th Annual Customer Experience Strategies Summit 2019 - 16-17 Apr 2019 (71666)

Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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