The 5th Annual Customer Retention and Loyalty Conference 2013 covers topics such as:
- New services (data, broadband, 3G)- the main revenue movers
- Social Media and online Marketing
- New Technology & Trends
- Increasing ARPU`s through Product innovation, VAS, Apps, mobile entertainment
- Customer Lifecycle Management
- Role of Brand image improvement
- Call Centre Quality Management
- Call Centre Cost Management
The 5th Annual Customer Retention and Loyalty Conference 2013 brings together Directors, Heads and Managers of::
- Customer Loyalty
- Customer Experience CRM
- Customer Base Management
- Customer Care
- Online Experience
- Customer Value Management
- Customer Service Marketin
