Assertive or Aggressive? Assertiveness Skills for HR Professionals 2018 is a webinar that provides knowledge on how to identify and present your options or opinions without arguing positions.
Assertive or Aggressive? Assertiveness Skills for HR Professionals 2018 covers topics such as:
- Managing emotional pressure – how to handle your cool at work when everyone else is losing theirs
- What exactly is assertive? How much is enough and how much is too much? Where’s the line and what is the difference?
- Tips for speaking in groups or in public to assure a confident impression
- Dealing with people who "push your buttons"
- Informational inquiry vs adversarial battle
- Maximizing your natural communication differences to your advantage in solving problems, during conflicts, in negotiations and thorny situations
- Overcoming fear of negotiation
- Strong communication skills: Active listening and assertive speaking
- Aiming for a win/win outcome without giving up too much
- Staying off the people and staying on the problem
Assertive or Aggressive? Assertiveness Skills for HR Professionals 2018 is intended for:
- Branch ManagersStore
- Managers
- HR Managers
- Store Managers
- Management
- HR Generalists
- Business Owners
