Call Center Performance Productivity & Metrics 2013 covers topics such as:
- Business intelligence coming out of contact centers and how is it being used by internal customers
- Strategies for customizing your reporting strategies to meet the needs of internal stakeholders
- Taking charge of call center process optimization, aligning with executive level imperatives and delivering business results
- Strategies delivering business results by aligning strategy with operation performance
Call Center Performance Productivity & Metrics 2013 brings together VPs, Directors and Managers responsible for:
- Process Excellence
- Customer Service
- Contact Centre
- Information Technology
- Process Optimization
- Business Services
- Customer Care
- Call Centre
- Operations
- Workforce Management
- Customer Engagement & Loyalty
- Sales & Retention
