Call Centre Excellence Summit 2014

Call Centre Excellence Summit 2014 is a conference dedicated to call centre management strategies, with a focus on:

• Reducing operational costs
• Delivering excellent customer service
• Improving productivity within the call center

Topics include:

• Increasing efficiency at a call centre
• Case study presentations from leading call centres who have improved lost call ratio, conversion rate and average waiting time
• Practical information to aid in retaining, motivating and training call centre employees
• Best practice strategies on enhancing customer experience