Chief Customer Officers & Influencers, USA 2021

Chief Customer Officers & Influencers, USA 2021 is a conference dedicated to the development of the Chief Customer Officer (CCO) role.

Chief Customer Officers & Influencers, USA 2021 covers topics such as:

• Customer-centric strategic road-map, with case studies
• Customer-Driven Growth Engine adapted from Jeanne’s Book, Chief Customer Officer 2.0
• What Characteristics Are Needed to Be An Effective Chief Customer Officer?
• Critical Success Factors – Getting Business Value from Improved Customer Experience
• Establishing Alignment Between the Sales, Marketing and Customer Service Functions To Support Customer Outcomes
• Rethinking the Customer Experience for Digital
• Transforming the Voice of the Customer (VOC) into Real Actionable Insights
• Overcoming Budget Restraints
• Building CX Teams to Further Empower & Enable

Chief Customer Officers & Influencers, USA 2021 brings together senior attendees with job titles such as:

• Vice presidents
• Chief customer officers
• Directors of customer experience, customer success, client experience, marketing
• Presidents

Chief Customer Officers & Influencers, USA 2021 will be held in Atlanta, GA, United States on 05-06 Feb 2021.