Collections and Hardship Programs in Utilities 2015 is a conference dedicated to best practice in hardship management and credit collections for Australia`s utilities.
Collections and Hardship Programs in Utilities 2015 covers topics such as:
- Latest regulatory changes
- Outlook for energy & water retail markets
- Reducing debt and assessing credit risk
- Balancing commercial objectives with social responsibility
- Improving collections efficiency
- Improving quality of customer service
- Strategies for assisting customers with financial stress
- Identifying & engaging with hardship customers
- Hardship program innovation
- Credit collection systems & technology
- Assessing capacity to pay
- Credit cycle processes and systems
- Forecasts vulnerability and affordability issues
- Improving debt recover performance
- Prepayment
- Digital payments
