Complaint Management: Best Practices to Assure Compliance and Customer Retention 2019 is a webinar that covers topics such as:
- Establishment of complaint handling program
- FDA and ISO requirements for complaint handling
- How to Handle "non-complaints"
- What constitutes a complaint
- Complaint trending and reporting
- The roles of investigation and corrective action in complaint handling
- Benefits/Detriments of a Reply to the Customer
- Application of risk management to complaint handling program
Complaint Management: Best Practices to Assure Compliance and Customer Retention 2019 is intended for:
- Regulatory personnel
- Customer Service (your "complaint taker")
- Sales and Marketing personnel
- Quality Engineering personnel
- R&D personnel
- Customer Service personnel
- Executive Management
- Manufacturing Engineering
- Quality system auditors
- Consultants
