Complaint Management: Best Practices to Assure Compliance and Customer Retention

Complaint Management: Best Practices to Assure Compliance and Customer Retention is a webinar that covers topics such as:

  • Establishment of complaint handling program
  • FDA and ISO requirements for complaint handling
  • How to Handle "non-complaints"
  • What constitutes a complaint
  • Complaint trending and reporting
  • The roles of investigation and corrective action in complaint handling
  • Benefits/Detriments of a Reply to the Customer
  • Application of risk management to complaint handling program

Complaint Management: Best Practices to Assure Compliance and Customer Retention is intended for:

  • Regulatory personnel
  • Customer Service (your "complaint taker")
  • Sales and Marketing personnel
  • Quality Engineering personnel
  • R&D personnel
  • Customer Service personnel
  • Executive Management
  • Manufacturing Engineering
  • Quality system auditors
  • Consultants

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