Contact Centre Week Europe 2017 is a conference dedicated to accelerating agent and channel performance across the European customer contact community to serve tomorrow`s customer.
Contact Centre Week Europe 2017 covers topics such as:
- Next generation customer experience through the Contact Centre
- The leadership edge which is practical, actionable
- Customer centricity and the bottom line
- Connecting the bridge between service and the organization
- The IT side of Contact Centres
- Process management for efficiency optimization
- Workforce optimization
- Data-driven customer care
- Service automation
Contact Centre Week Europe 2017 brings together attendees from:
- Customer Care
- Contact Centre
- Customer Engagement
- Customer Experience
- Customer Service
- Customer Operations
- Innovation & Technology
- Cusomter Success
- Contact Centre Sales
- Customer Support
- Service Delivery
- Customer Experience Technology
