The Customer Contact Conference 2015 covers topics such as:
- Case study: East Midlands Trains introduces a 24 hour customer contact facility
- Transforming customer access in the public sector
- Why multi-lingual doesn’t have to mean mixed messages
- The Call Centre driving Loyalty?..you must be joking
- 10 top tips to support non-English speaking customers
- Creating a culture of appreciation in a contact centre environment
- Europe Direct Contact Centre: Everything you always wanted to know about the European Union
The Customer Contact Conference 2015 brings together 5,000+ decision-makers from all the key industries and a wide variety of job functions.
