Customer Contact Sydney 2019 is a conference that covers topics such as:
- Integrating technology and reengineering processes to link all contact channels and enhance customer outcomes
- Embedding the technology best aligned with your customers’ needs for maximum ROI and impact
- Future Proofing Your Contact Centre
- Opportunities of new technology with the value of your existing team
Customer Contact Sydney 2019 brings together senior attendees from:
- Customer Contact
- Contact Centre
- Customer Care
- Customer Operations
- Customer Service
- Customer Strategy
- Customer Engagement
- Customer Experience
- Service Delivery
- Workforce Optimisation
- Service Centre
- Direct Service
- Digital
- Member Services/Engagement
- Omni-Channel
