Customer Contact Week Asia (CCW 2020)

  • 18-19 Mar 2020
  • Singapore


Customer Contact Week Asia (CCW 2020) is a conference dedicated to channel management, digitisation, customer engagement, operational excellence and workforce management in contact centres, featuring best practice and strategic case studies.

Customer Contact Week Asia (CCW 2020) covers topics such as:

  • Transforming Contact Centre Operations through Digitisation
  • Future-Proofing Contact Centres in the Digital Age
  • Optimising Workforce Planning and Service Delivery
  • Effective Channel Management & Engagement in Contact Centres
  • Monetising Customer Insights to Drive Performance and Profitability in Contact Centres
  • Revolutionising Customer Interactions in Contact Centres

Customer Contact Week Asia (CCW 2020) brings together senior attendees with responsibilities in:

  • Call Centres
  • Contact Centres
  • Customer Care/Management/Marketing
  • Customer Service
  • Operations
  • Customer Experience

Customer Contact Week Asia (CCW 2020) will be held in Singapore on 18-19 Mar 2020.


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Future Events

  • Customer Contact Week Asia (CCW 2020) - 18-19 Mar 2020, Singapore (603)
  • Customer Contact Week Asia (CCW 2021) - Mar 2021 (12296)

Past Events

  • Customer Contact Week Asia (CCW 2019) - 18-21 Mar 2019, Sofitel Singapore City Centre, Singapore (35275)
  • Contact Centres Week Asia 2018 - 20-21 Mar 2018, Amara Sanctuary Resort Sentosa, Singapore (63643)


Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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