Customer Contact Week Asia (CCW 2020) is a conference dedicated to channel management, digitisation, customer engagement, operational excellence and workforce management in contact centres, featuring best practice and strategic case studies.
Customer Contact Week Asia (CCW 2020) covers topics such as:
Transforming Contact Centre Operations through Digitisation
Future-Proofing Contact Centres in the Digital Age
Optimising Workforce Planning and Service Delivery
Effective Channel Management & Engagement in Contact Centres
Monetising Customer Insights to Drive Performance and Profitability in Contact Centres
Revolutionising Customer Interactions in Contact Centres
Customer Contact Week Asia (CCW 2020) brings together senior attendees with responsibilities in:
Customer Contact Week Asia (CCW 2020) will be held in Singapore on 18-19 March 2020.