Customer Experience & Service Innovation 2010

  • 21-22 Oct 2010
  • The LaLit Mumbai, India

Description

Building and effective customer retention process while enhancing customer relationships and improving profitability

Key Topics
  • Applying Dynamic Customer Engagement (DCE) tools to maintain meaningful dialogues with customers across channels
  • Harnessing the power of customer interactions in extracting hidden insights and applying these to strengthen customer relationships: Smart Centre Analytics
  • Preparing for a social revolution in CEM by engaging social media for customer engagement
  • Using stakeholder feedback such as voice of customer and voice of employee to constantly improve customer experience
  • Optimising technology that better supports your customers in real time and improves your operating margins: Enterprise Feedback Management (EFM)
  • Getting loyalty programmes right: Building a lasting customer relationship through new age loyalty programmes

Past Events

Important

Please, check "Customer Experience & Service Innovation" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Marketing & Sales

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