Customer Experience Asia Week (CX 2020) is a conference dedicated to strategies and key issues related to managing customer experience, including:
Training and developing your staff to build a robust customer culture for delivering service quality throughout the organization
How to build a 360⁰ framework to manage customer experience and create compelling experiences to enhance customer loyalty
Optimizing resource allocation and measuring your ROI
Delivering a consistent and branded customer experience across multiple customer touch points and channels
Turning deep insight into targeted action by leveraging on data analytics and Big Data
Customer Experience Asia Week (CX 2020) brings together customer experience management practitioners from Asia-Pacific and across sectors like Telecom, banking, Travel, Utilities, Hospitality and more.
Customer Experience Asia Week (CX 2020) will be held in Singapore on 22-25 Sep 2020.