Customer Experience (CX) Transformation: Insurance 2017

  • 20-21 Jun 2017
  • Prospero House, London, United Kingdom

Description

Customer Experience (CX) Transformation: Insurance 2017 is a conference dedicated to delivering a positive experience, driving profitability and building customer loyalty across the insurance sector.

The Customer Experience (CX) Transformation: Insurance 2017 covers topics on how to:

  • Embrace digital transformation in order to meet the growing demands of Generation Y
  • Engage with customers during ‘moments of truth’ to increase loyalty and reduce churn
  • Leverage social media as a new channel to engage customers and reduce churn
  • Foster innovation across the customer journey to differentiate from competitors in a commoditised market
  • Transform interactions in the contact centre to create more satisfied customers

Past Events

Important

Please, check "Customer Experience (CX) Transformation: Insurance" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service
Services: Insurance

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