Customer Experience Evolution 2014 is a conference that covers topics such as:
- The Digital Age – Achieving A True Omni-Channel Experience Environment
- Leading Customer-Driven Transformation Across The Organisation
- The Mobile Journey - Driving Innovation And Transforming Customer Experience
- Refashioning Customer Experience With The Power of Social Media - Owning The Social Experience
- Driving Customer Retention And Loyalty In The Competitive Business Environment
- Big Data – Connecting With The Customers
- Customer-Focused Employee Engagement - Embedding Customer Experience Into The DNA Of The Organisation
- CEM Metrics And NPS Measurements - How To Score Positively
Customer Experience Evolution 2014 brings together Heads, Directors and Managers of:
- Customer / Consumer Experience
- Customer Relationship Management
- Marketing
- Customer / Consumer Engagement
- Customer Service / Understanding
- Loyalty
- Customer Retention
- Customer Insights And Analytics
- Consumer Operations / Operational Excellence
