Customer Experience Management in Utilities: The Era of Empowered Customers 2014 is a conference that covers topics such as:
- Accelerating the development and deployment of cost-effective demand response
- Extending the mobile experience to better engage with customers
- Improving employee efficiency in customer interactions
- Adopting multi-channel customer management programs for greater loyalty and satisfaction
- Utilizing cross-channel analytics to continually fine tune and improve service
- Enhancing customer service and lowering costs
- Measuring and analyzing reporting & cross-channel analytics for valuable insights
- Implementing strategies that enable better customer service within a tight budget
Customer Experience Management in Utilities: The Era of Empowered Customers 2014 brings together SVP’s, C-Level Executives, Directors, VP’s and Senior Managers from Gas, Electric and Water Utilities.
