The 10th Annual CEM and Customer Loyalty MENA Summit is dedicated to customer experience management, retention and strong customer relationships.
The 10th Annual CEM and Customer Loyalty MENA Summit covers highlights such as:
- Global loyalty: Run loyalty and CX across continents, countries, cultures, and currencies
- Need for universal approach in CEM – Balance between automation and personalisation
- How has digital transformation become a crucial driver for enhancing customer experience?
- Analysing customer behaviour through journey mapping: Uncovering insights for enhanced experiences
- The power of employee engagement: Building a strong brand through your people
- Surpassing expectations – Creating an exceptional customer experience strategy across industries
- The future of CX: Emerging technologies that will shape customer experiences
- Loyalty programs: Exploring the impact of loyalty programs on driving repeat business and customer retention
The 10th Annual CEM and Customer Loyalty MENA Summit brings together attendees with job titles such as:
- Loyalty Program
- Customer Loyalty
- Brand Loyalty
- Customer Retention
- Customer-Centric Culture
- Brand Management and Performance
- Rewards and Loyalty
- Loyalty Partnerships
- Customer Insights
- Customer Care
- Customer Excellence
- Customer Journey
- Customer Value Proposition
- Customer Value Management
- Customer Operations
- Customer Relationship Management (CRM)
- Customer Centricity
- Customer Analytics
- Customer Engagement
- Customer Insights
- Customer Experience
- User Experience
- Digital Transformation
- Digital Customer Experience
- Digital Products Enhancing Customer Experience
- Digital Marketing
- Head of Partnerships
