Customer Experience

Customer Experience is dedicated to key issues that have impact on the design and delivery of a meaningful, consistent and rewarding customer experience, including:

  • Cross-channel and holistic approach to consistently deliver a branded customer experience
  • Quantification of difficult to measure customer experience initiatives to report impacts to the bottom line
  • Methodologies to determine behavioral drivers that define customer expectations
  • The value of new media channels in the creation of meaningful customer experiences
  • The use of service mapping to ensure the delivery of a consistent customer experience

Customer Experience brings together customer experience professionals.

Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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