Customer First Live 2019

  • 25-26 Sep 2019
  • Olympia London, United Kingdom

Description

Customer First Live 2019 is a conference that provides an insight on how to transform organisations to become truly customer centric.

Customer First Live 2019 covers topics such as:

  • The commercial opportunity of customer centricity
  • A practical guide to customer centricity
  • The KPIs that measure & drive sales
  • Driving end-to-end engagement and sales
  • The importance of customer experience for luxury consumers
  • Getting the balance right between technology and human intervention in driving customer experience
  • Consumer expectations and how to meet them
  • Practical levers for improving customer experience
  • Scaling a multichannel business by putting customers at the heart of all you do
  • Building lasting loyalty in an age of disruption
  • Balancing brand, customer and commercialisation

Customer First Live 2019 brings together senior attendees consumer-facing sectors including:

  • FMCG
  • Retail
  • Travel
  • Food & beverage
  • Financial services
  • Hospitality
  • Healthcare
  • Automotive

Past Events

Important

Please, check "Customer Live" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Marketing & Sales

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