The Customer Returns Management and Logistics Summit 2016 is a conference dedicated to minimise Customer Returns and Streamline Your Reverse Logistics Function.
The Customer Returns Management and Logistics Summit 2016 covers topics such as:
- Practical applications of reducing returns at point of sale
- Key strategies to improve the customer experience at point of sale
- What does a "perfect" RL function look like?
- How to ensure accuracy of products: a practical guide to product descriptions, reviews and fool proof marketing
- How to implement practices in your organisation effectively
- What are the best practices for a perfect RL function
- The methods different departments can adopt to positively contribute to the customer service experience
- How to continually improve customer service to deliver on expectations
- How returns impacts everyone in the retailer/sales partner/manufacturer cycle
- How to develop the customer/ retailer relationship, focusing on the different touch points and how to ensure these are being used to their full potential
- The importance of consumer engagement in the initial phase of ownership
- The benefits and implications of effective sales partner/manufacturer relationships
- Reduce returns through optimising customer service and customer education
