Delivering Exceptional Customer Service 2016 is a webinar that covers topics such as:
- What Do Customers Really Expect
- What is Engagement and How Does It Aid The Customer Experience
- How to Provide a seamless, consistent customer experience across all channels
- Why Mystery Shopping is Helpful to the Customer Experience Process
- What Do Customers Really Expect]
- How to Create Messages and Develop Processes Are Consistent Across Channels
- Three Ways to Develop Customer Centricity
- Responding successfully to specific customer expectations
Delivering Exceptional Customer Service 2016 is intended for:
- More content customers inform new prospective customers via social media
- Retaining customers costs less to the business while creating less labor in the channels
- When there is contentment in the channels there is higher morale, higher productivity and less customer service issues
- Achieving higher levels of customer service leads to higher future revenue
