Digital Process Analysis and Design: Optimizing the Customer Experience through Digital Innovation

Digital Process Analysis and Design: Optimizing the Customer Experience through Digital Innovation is a workshop dedicated to business analysis.

Digital Process Analysis and Design: Optimizing the Customer Experience through Digital Innovation covers topics such as:

  • Segment customer types and personas
  • Customer journey and moments of truth
  • Potentially useful digital technologies
  • Existing customer bottlenecks and constraints and opportunities to remove them
  • Reconceptualise the customer interaction with our processes
  • End to end value stream processes that start and end with the customer process
  • Behavioral and cultural change
  • Genuine design constraints from other outside stakeholders
  • The change program

Digital Process Analysis and Design: Optimizing the Customer Experience through Digital Innovation brings together:

  • Business Analysts
  • Process Analysts and Designers
  • Agilists
  • Business Leaders
  • Anyone concerned with designing and sustaining an agile business
  • Business Architects

Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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