Enterprise Social 2.0: Building Relationship with Customers through Social Media 2011

  • 08-09 Mar 2011
  • Brussels Marriott Hotel Grand Place, Belgium

Description

Highlights of the conference agenda:

  • Establishing an effective internal governance strategy and structure to build relationships online through social media
  • Going back to basics building a customer centric company, philosophy and profitable customer relationships
  • Creating a successful internal strategy to capitalise on social CRM
  • Identifying the most successful tools and platforms to reach your customers and build relationships
  • Maximising location based tools to engage customers with your company, product and brand
  • Creating a strong internal strategy to fully capitalise on building relationships through social media
  • Using social media to react to customer complaints
  • Driving consumer engagement, business efficiency and customer relationship through social media
  • Exploiting video as an opportunity to build personal relationships
  • Creating a 24/7, 365 days a year customer engagement strategy, philosophy and platform.
  • Learning how KLM utilised social media to build relationships during Iceland s Eyjaflallajokull volcano disruption
  • Nurturing new relationships with customers online
  • Crowdsourcing and creating brand ambassadors through communities and discussion boards
  • Furthering the customer experience through co-creating
  • Introducing the new social customer and how your company should react
  • Measuring the ROI of your social media strategies
  • Turning online conversations into profitability and value
  • Using social media and add value to your sales department.
  • Incorporating socially enhanced CRM systems into your company
  • Creating the next generation of users, how you can sell more when you have an established relationship.
  • Measurements and analytics, targeting capabilities, observations online, integrating brand placement.

Past Events

Important

Please, check "Enterprise Social 2.0: Building Relationship with Customers through Social Media" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Marketing & Sales
Technology: Internet

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