Field Service USA 2020 is a conference that covers topics such as:
Effective remote problem resolution to reduce the number of onsite visits
Shifting from a reactive to a preventative and proactive service model
Best-practice to drive performance and innovation
Plan of services capacity
E-Services and social networking tools to deepen your customer engagement
Knowledge management strategies
Next generation service leadership
Top talent management
Mobile technology devices and middleware to best support your existing systems and technicians in the field
Field Service USA 2020 brings together Senior Executives, Presidents, Directors and Vice Presidents of Customer Support, Service & Support, Customer Service, Product Support, Customer Experience, Field Service, Support Operations, Service Operations, Service Marketing, Customer Operations, Maintenance, Service & Quality, Enterprise Services & Support, Technical Services and Operations.
Field Service USA 2020 will be held in Palm Desert, CA, United States on 21-24 Apr 2020.