The Gartner Customer Experience & Technologies Summit covers topics such as:
- Technology Trends in CRM and CX (Customer Experience)
- Customer Experience Vision and Strategy
- Customer Experience Metrics and Business Case
- Customer Service Process Optimization
- AI and Machine Learning
- Customer Trust
- Customer Data and Analytics
- Employee Experience
The Gartner Customer Experience & Technologies Summit brings together:
- IT customer experience leaders
- Business customer experience leaders
- Customer service and support managers
- Heads of CX
- Customer data and analytics managers
- Customer relationship management (CRM) leaders
- Marketing leaders focusing on CX projects
