Getting Good Results from Bad Behavior 2014 is a webinar that covers topics such as:
- Identify how language implies intent
- Review the four primary intents that drive behavior
- Focus on four problem behaviors - the Bulldozer, Time Bomb, Whiner, Clam
- Discover what creates a difficult person
- Provide specific strategies to deal with each problem behavior
Getting Good Results from Bad Behavior 2014 brings together:
- Team Leaders
- Managers
- Service Professionals
