The Global Customer Experience Excellence Summit provides an insight on how to enhance the customer experience and leverage the employee experience for improved customer satisfaction and business outcomes.
The Global Customer Experience Excellence Summit covers topics such as:
- Balancing personalization with digital transformation
- Instilling loyalty and engagement in a post-pandemic era
- Using ai to transform the omnichannel customer journey
- Customer centricity 3.0
- Recognizing future trends and business risk if cx does not remain priority
The Global Customer Experience Excellence Summit brings together attendees with responsibilities in:
- Branding
- Customer experience
- Contact centre
- Loyalty
- E-commerce
- Customer service
- Customer operations
- Customer care
- Customer analytics/retention
- Multi-channel
- Digital transformation
- Operations
- Quality management
- Service delivery
- Marketing
