How to Improve Your IVR - Master Class 2015 is a conference that covers topics such as:
- An overview of speech recognition in all of its forms: save time, money, and aggravation for you and your callers
- The dos and don’ts of menu and call flow construction to optimize self-service containment while increasing caller satisfaction
- How Functionality, Usability, and Aesthetics all work together for optimal system performance
- Insights from a demonstration Usability Test – experience first-hand calls to live systems to see the power of what you could learn from watching your customers use your IVR
How to Improve Your IVR - Master Class 2015 brings together senior attendees with job titles such as Directors, Managers and Professionals in:
- Customer Service
- Call Centers
- Process Improvement
- Customer Experience
- IT/IS
- Self-Service Channel Management
- Corporate Communications
- Market Research
- Customer Satisfaction
IVR - Interactive Voice Response.
