ICMI Contact Center Expo

  • 07-10 Sep 2021
  • Dallas, TX, United States


ICMI Contact Center Expo covers topics such as:

  • Future Trends in Customer Service
  • Foundational Best Practices in contact centers
  • Omnichannel Best Practices
  • How workforce optimization can positively impact both the contact center and the business as a whole
  • Customer Experience
  • Contact Center Metrics
  • Contact center tours
  • Employee Engagement

ICMI Contact Center Expo brings together contact center and customer support professionals, Senior Level VPs and Directors, Analysts, CIOs and CTOs.

ICMI Contact Center Expo will be held in Dallas, TX, United States on 07-10 Sep 2021.


  • Dallas, Texas, United States

More Details

International Customer Management Institute (ICMI)

Future Events

  • ICMI Contact Center Expo - 07-10 Sep 2021, Dallas, TX, United States (66552)
  • ICMI Contact Center Expo - 2022, United States (71787)

Past Events

  • ICMI Contact Center Expo - 12-15 Oct 2020, Sheraton Dallas Hotel, Dallas, TX, United States (24436)


Please, check the official event website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Management
Technology: Telecommunication

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