Improve Adult Student Success with Superior Customer Service 2014

  • 12 Aug 2014
  • Webinar

Description

Improve Adult Student Success with Superior Customer Service 2014 is a webinar that covers topics such as:

  • Communication essentials: Accurate and timely information
  • Identifying adult students on your campus
  • Identifying metrics for success
  • Maintaining "high touch" service delivery
    • Considerations for online touchpoints
    • Simple changes to your in-person service
  • Wrap-up and final Q&A
  • Assessing and reporting your customer service efforts
    • Summative and formative reporting
    • Aligning your efforts with the institution’s mission and vision

Improve Adult Student Success with Superior Customer Service 2014 is intended for higher education professionals, including:

  • Transfer Student Orientation and Transition Programs
  • Veteran’s Services
  • Admissions
  • Apartment Life
  • Library

Past Events

Important

Please, check "Improve Adult Student Success with Superior Customer Service" official website for possible changes, before making any traveling arrangements

Event Categories

Education: Higher education, Training

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